Customer Support Channels
A 60–Minute Ticket Response Guarantee
Every single assistance request you submit to us will be attended to within maximum 60 minutes. If your ticket or email calls for additional assistance from a server administrator, we’ll forward it and leave a note to notify you that your issue is being worked on. If you take advantage of the Managed Services package, all of the server administration services included there will be performed at a time of your choosing.
A Premium Technical Support Service
If you need any assistance working with the Web Hosting Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server for you, do touch base with our technical support team at any moment through the ticketing system. What’s more, should you need help administering your server, you can make use of the Managed Services package, which includes OS updates every week, troubleshooting and installation services, server monitoring and rebooting services, backup hard disk drive space, etcetera.
A User–Friendly Help Area
Each dedicated web hosting plan comes with our free Web Hosting Control Panel, which sports a fully detailed knowledge base and a group of educational video tutorials. Whenever you need assistance working with the Web Hosting Control Panel, just hit the Help or Videos buttons in the top right corner.