24/7 Customer Support in Website Hosting
We acknowledge the importance of receiving assistance promptly, that's why our website hosting services include 24/7 support and various ways of contact. In case you don't have an account yet, you can phone us or use our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up getting a service that you can't use. If you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. Unlike the vast majority of providers out there, we respond to all of the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be accessed day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated hosting plans that we supply feature 24/7 customer and tech support, so whatever the issue you have, you can get in touch with us and we'll give you a hand at once. Our guaranteed reply time for every email or trouble ticket that you open through your Hepsia hosting Control Panel is 1 hour; usually the reply time hardly ever exceeds twenty minutes. Furthermore, we provide telephone support with multiple local numbers worldwide and a live chat, so you're able to get in touch with us and get more details about our services even if you do not have an account yet. We can assist you with any question or a problem you may have - payment methods, plan specs, email setup, web hosting account settings, etc. If you employ our services, you will never experience a scenario where you need to wait for a day or two to get an issue solved like you'll have to do with many other service providers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for every server-related issue or forany issues or questions with regard to the pre-installed software your server is equipped with. In case you haven't bought a VPS server package yet, you're able to learn more details about our solutions by giving us a phone call or through our live chat service. For more technical problems, you are able to send an e-mail or open a support ticket via your billing Control Panel and you will get assistance within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The actual response time in most cases does not extend past half an hour. If you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our administrators will assist you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will take advantage of extremely fast support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, as a result every time you open a ticket from your billing account or you send an email message related to any problem with your server or the pre-installed software on it at any time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the more suitable option when the matter in question needs more time to be resolved or if it has to be given to our admins, since it is far more convenient to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to give us a call or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.