Integrated Ticketing System in Website Hosting
In contrast with what you may find with many other hosting companies, the support ticket system that we’re using with our website hosting plans is included in the Hepsia Control Panel, which is included with all accounts. You will not need to memorize different log-in names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in a single place. So, if you’ve got a question or bump into an obstacle, you can contact our client support staff members instantaneously. Our system features a clever search functionality. This means that even in case you’ve sent a multitude of tickets through the years, you will be able to find the one that you need without hassles. In addition, you can see knowledge base suggestions for tackling commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting plans, so you will not require another platform to get in touch with our tech support staff – you can do it on the spot if you confront an obstacle. Posting a new ticket takes a few clicks of the mouse and finding an older one is just as easy. With our clever search filter, you can swiftly find any ticket that you’ve already sent. You can send a ticket at any moment since our help desk support team representatives are available 24 hours a day and answer in less than 60 minutes, even though it seldom takes this much to receive an answer. With Hepsia, you’ll have everything in a single location and you can forget about having to go through two or more platforms to resolve a simple problem.