One-Hour Response Guarantee in Website Hosting
If you are using one of our website hosting plans and you have a query or confront some predicament, you can get in touch with us 24/7 by posting a client support ticket or by writing an email and we will make sure that you get a reply in less than 60 minutes. If the issue can be sorted out, we’ll do it before we reply, whilst if there’s something that you need to do on your end, we’ll supply you with all the necessary information – what workable solutions to try, what settings to check, and so on. Usually, you will receive a response within no more than half an hour, which suggests that waiting for hours and hours or even for more than 1 day to obtain assistance is something unthinkable. Our 60-minute response time guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we know how essential it is to receive quick help, we guarantee that you’ll never have to wait around for more than 60 minutes to get a reply to any ticket that you open via your semi-dedicated server Control Panel. In reality, you will seldom have to wait for more than twenty-thirty minutes and this is valid for any issue regardless of its nature – technical, general or billing. What’s more, our technical and customer support staff is working around the clock, which means that even if you send a ticket during official holidays, you will invariably receive a lightning-fast response, which will contain the answer to a question, the solution to a problem or the info required to resolve an issue yourself – if there’s something that you need to do on your end. With us, you won't ever have to spend a day hanging around awaiting a reply like you would with other companies.