There are different ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a ticketing system. This is the least complicated means of communication for several reasons. In the event that no help desk support team member is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always be received. You can also copy and paste extensive bits of information without having to worry about typographical errors, and if a given issue requires more time to be fixed or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the comments left by the other one. The drawback of using tickets to touch base with your web hosting provider is that they’re often separate from the web hosting platform, which goes to say that if you need to provide information or to follow instructions, you will have to use at least two different interfaces and this number may rise if you would like to manage a handful of domain names. Also, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Website Hosting

In contrast with what you may find with many other hosting companies, the support ticket system that we’re using with our website hosting plans is included in the Hepsia Control Panel, which is included with all accounts. You will not need to memorize different log-in names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in a single place. So, if you’ve got a question or bump into an obstacle, you can contact our client support staff members instantaneously. Our system features a clever search functionality. This means that even in case you’ve sent a multitude of tickets through the years, you will be able to find the one that you need without hassles. In addition, you can see knowledge base suggestions for tackling commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting plans, so you will not require another platform to get in touch with our tech support staff – you can do it on the spot if you confront an obstacle. Posting a new ticket takes a few clicks of the mouse and finding an older one is just as easy. With our clever search filter, you can swiftly find any ticket that you’ve already sent. You can send a ticket at any moment since our help desk support team representatives are available 24 hours a day and answer in less than 60 minutes, even though it seldom takes this much to receive an answer. With Hepsia, you’ll have everything in a single location and you can forget about having to go through two or more platforms to resolve a simple problem.